IT Support Technician

Salary: £28,000 – 36,000 per year

Requirements

• Proven experience in a similar IT Support / Network Engineer role
• Strong understanding of Microsoft 365 administration
• Strong understanding of VOIP systems
• Strong understanding of firewalls, switching, VLANs, and network configuration
• Experience working with RMM/PSA tools (e.g., NinjaRMM, HaloPSA) is an advantage
• Solid troubleshooting and analytical skills
• Excellent communication and customer service skills
• Full UK driving licence
• Desirable Certifications (Not Essential):
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Azure Fundamentals
• CompTIA Network+ / Security+
• Vendor-specific networking or VOIP certifications

Responsibilities

• Provide 1st and 2nd line IT support across Windows and cloud platforms
• Install, configure, and troubleshoot VOIP systems
• Administer Microsoft 365 environments including Exchange Online, SharePoint, Intune, Azure AD, and security policies
• Manage broadband and network infrastructure including routers, Wi-Fi systems, firewalls, and switches
• Carry out on-site client visits for installations, troubleshooting, and project delivery
• Maintain accurate documentation through our PSA/RMM tools
• Support cybersecurity initiatives, patch management, compliance, and vulnerability remediation
• Assist with system upgrades, migrations, and new deployments

Technologies

• Azure
• Cloud
• Support
• Microsoft 365
• Network
• Security
• SharePoint
• Windows
• Office 365

More

At JMV Solutions, we are a managed IT service provider based in Devon, dedicated to delivering reliable and modern technology solutions to businesses. As we expand our engineering team, we are seeking an experienced IT Support & M365 Technician to provide high-quality support across a range of platforms and technologies. We offer a competitive salary, ongoing training, and the opportunity to work with cutting-edge cloud and security technologies in a supportive team environment. You will also have a company vehicle or mileage allowance for on-site visits.

last updated 25 week of 2026

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