The Senior Duty Officer will be part of a small team which provides daily Duty Management cover at Titanic Belfast and SS Nomadic. This is a critical team responsible for overseeing the day-to-day operations of the building, ensuring all activity runs smoothly with a strong focus on health and safety, operational efficiency, staff and building presentation, and effective communication between staff and with visitors.
With a strong focus on leadership, crisis management, and strategic planning, the Senior Duty Officer will ensure smooth daily operations while continuously enhancing the visitor experience. They play a vital role in maintaining efficiency, resolving operational challenges, and ensuring all departments work seamlessly together. Through proactive management and a commitment to excellence, they help to drive the success of Titanic Belfasts guest-facing operations, ensuring a world-class experience for every visitor.
While carrying out the Duty Management role, they will liaise with all departments to ensure teams are fully informed and up to date on planned events and activities across the building, the external plaza area, and SS Nomadic. They will be responsible for responding to emergencies, activating evacuation protocols, and managing the business effectively during their duty shift.
In addition to their Duty Management responsibilities, the Senior Duty Officer will also take ownership of specific areas outside of the daily rota, contributing to the wider operational and strategic goals of the organisation.
A robust benefits package includes generous incremental holiday allowances and company sick pay scheme, access to a Private GP service, employee assistance programme and a range of benefits and discounts with high street and local partner organisations.
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