Contract Manager

Responsibilities of the Role

Contract Administration

• Manage all administrative aspects of your contract portfolio, including opening and logging new jobs within the company CRM system
• Produce accurate quotations for routine, reactive, and variation works
• Participate in the completion of works costings, tenders, and PQQs with the assistance of the Technical Support Team. An existing knowledge of generators is not essential, but candidates should be able to demonstrate previous experience of the factors to be considered when costing projects
• Escalate complex technical pricing and project queries to the Technical Support team or Managing Director where required
• Manage a portfolio that may include one or more larger contracts alongside a number of smaller contracts
• Raise and manage invoicing for completed works in line with contract terms
• Maintain accurate, up-to-date contract records and documentation

Client and Contract Relationship Management

• Act as the primary point of contact for clients across your contract portfolio
• Attend contract review meetings, representing AC Automation professionally and proactively
• Build strong working relationships with client representatives to support contract retention and growth
• Monitor and report on contract performance against KPIs and service level agreements
• Provide monthly progress reports to clients and to the Managing Director as required
• Identify and develop additional project work opportunities from within your contract portfolio and established client relationships

Engineer and Resource Coordination

• Assign engineers to jobs within the CRM system in coordination with the Operations Manager
• Liaise directly with engineers on job requirements, site access, technical queries, and progress
• Support effective scheduling and prioritisation of works across your contracts

Parts and Procurement

• Procure parts and materials required for repairs and maintenance works
• Liaise with suppliers to obtain pricing, confirm lead times, and progress orders
• Ensure parts are available to support engineer attendance and job completion

Health, Safety and Risk Management

• Produce Risk Assessments and Method Statements (RAMS) for works within your contract portfolio, with assistance from the Technical Support team where required
• Identify, reduce, and manage statutory and commercial risks associated with works within your contract portfolio
• Ensure health, safety, quality, and environmental requirements are complied with across your contracts
• Raise compensation events and early warnings where contracts operate under NEC4 mechanisms

Cross Contract and Workshop Support

• Assist the Operations Manager with other contracts across the business as required
• Provide general workshop support including receiving deliveries and goods-in checks
• Operate a forklift to move and load deliveries as required (training provided)
• Support wider operational tasks during periods of high demand or staff absence

Qualifications and Experience

Essential

• A Degree or a related qualification in Facilities Management, Engineering, or Business Management. Or, a minimum 3 years experience in a Contracts Manager position.
• Proven experience in a contract management, account management, or service management role within an electrical, mechanical, generator, or related technical service environment
• Strong commercial awareness with experience of quoting, invoicing, and managing contract profitability
• Confident and professional communicator, comfortable representing the company at client meetings
• Experience using CRM or job management software
• Able to manage a varied workload across multiple contracts and competing priorities
• High standard of written and verbal English
• Full, valid driving licence
• Competent in Microsoft Excel, including the ability to compile reports and basic data analysis

Desirable

• Experience managing contracts within healthcare, government, or other public sector environments
• Technical understanding of generators, electrical systems, or related plant and equipment
• Existing forklift licence (training will be provided if not already held)
• Experience working towards KPIs or SLAs within a maintenance or FM contract
• NEBOSH General Certificate or equivalent
• Awareness of ISO , and 45001 statutory compliance requirements

Skills:Contract Management Operations

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