Customer Development Executive
Location: Europe/Middle East/Africa, United Kingdom, Reading, Berkshire
Industry: Personal Care Product Manufacturing
Work Setting: Hybird
Are you a commercially driven FMCG professional with strong customer management skills? This is an exciting opportunity to manage leading Self Care brands, drive business growth, and build strategic partnerships with key retail customers.
As a Customer Development Executive, you will be responsible for delivering sales, profit, and growth targets across a portfolio of Self Care brands. You will manage customer relationships, oversee forecasting and spend management, and develop joint business plans that create value for both the business and retail partners.
Key Responsibilities
- Own delivery of sales, spend, and profitability targets (INS, TCI, NTS, Net GP)
- Manage forecasting and customer investment plans to ensure accurate demand planning
- Build strong, collaborative relationships with key retail customers
- Represent customer requirements internally and drive alignment across teams
- Develop and execute Joint Business Plans (JBP) to achieve shared business objectives
- Identify opportunities to drive category and sales growth
- Manage Healthcare Professional (HCP) training programs and healthcare conferences
- Partner with cross-functional teams including Supply Chain, Commercial Strategy, and Planning
- Monitor business performance and implement corrective actions when required
Required Qualifications
- Experience in FMCG sales, customer development, or account management
- Strong customer-facing experience
- Proven commercial awareness and business acumen
- Strong numerical, analytical, and forecasting skills
- Experience managing budgets, spend, and profitability targets
- Excellent relationship-building and stakeholder management skills
- Ability to identify growth opportunities and drive business performance
Preferred Qualifications
- Experience working with retail customers and joint business planning
- Exposure to healthcare, consumer health, or self-care categories
- Experience managing training programs or customer engagement initiatives
Key Skills
- Customer Development
- FMCG Sales
- Key Account Management
- Forecasting & Budget Management
- Joint Business Planning (JBP)
- Commercial Acumen
- Data Analysis & Reporting
- Stakeholder Management
- Negotiation & Influencing
- Business Growth Strategy
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