Customer Service AdvisorColeshill | Full-Time | Free ParkingAre you an experienced Customer Service Advisor looking for your next opportunity?We are currently recruiting on behalf of a leading international logistics provider based in Coleshill. This is an excellent opportunity to join a well-established business that genuinely invests in its people, offering long-term career prospects, a supportive team environment, and excellent employee benefits.
The RoleAs a Customer Service Advisor, you will be responsible for delivering outstanding customer service while handling a high volume of inbound enquiries. Duties will include:Managing inbound customer calls relating to orders, stock availability, deliveries, and account queriesResolving customer complaints and providing effective solutionsUpdating and maintaining customer records using internal CRM systemsWorking with Microsoft Excel to manage and update customer informationDelivering a professional and positive customer experience at all timesAbout YouTo be successful in this role, you will have:
Previous customer service experience, ideally within a contact centre, logistics, retail, or office-based environmentExcellent communication and interpersonal skillsGood IT skills, including Microsoft Office and data entry systemsStrong attention to detail and problem-solving abilitiesA positive, enthusiastic, and customer-focused approachA full UK driving licence and access to your own vehicle, as the site is not easily accessible by public transport Hours & Pay
Monday to Friday7.5-hour shifts between 7:00am and 6:00pm£12.74 per hour, increasing to £12.87 per hour after 12 weeks Benefits
30 days annual leave (pro rata)Free on-site parkingEmployee recognition schemes and monthly incentivesModern office environment with excellent facilitiesRegular social events, competitions, and team engagement activitiesNo working on Christmas Day, Boxing Day, or New Year's Day If you're passionate about delivering excellent customer service and are looking for a long-term opportunity with a reputable employer, we'd love to hear from you. Submit your application today or get in touch with Gabriele Strazdauskaite on (phone number removed) or (url removed)…