Customer Service Advisor
Red Recruitment is recruiting Customer Service Advisors to join our client who administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary from £27,000- £28,000 per annum.
You will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and ensuring you provide appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications.
Benefits and Package for a Customer Service Advisor:
Salary: £27,000- £28,000 per annumHours: 35 hours per weekContract Type: PermanentLocation: Bristol City CentreStart date: ASAPOn going training and professional enhancement opportunitiesPension planKey Responsibilities of a Customer Service Advisor:
Obtaining medical evidence from providers to substantiate claims decision/treatmentAnswering any calls from clients, providers and specified members in relation to initial and/or ongoing claimsArranging care with the appropriate medical team/facilityEnsuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for membersDealing with queries in relation to clinical treatment or pre-authorisation requestsKey Skills and Experience of a Customer Service Advisor:
Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageousHigh standard of customer service and ability to demonstrate customer led thinking is requiredGood knowledge of Microsoft packagesAble to work well both independently and as part of a teamA high degree of accuracy and attention to detail is requiredIf you are interested in this position, please apply now!
Red Recruitment (Agency)…