Customer Service Advisor
Location: Office-based – Bredbury, Stockport
Salary: £26,200 – £28,500 (depending on experience)
Hours: Monday – Friday 9 – 5
About the Company
My client is a growing business that combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles. With a small, close-knit team and a focus on delivering high-quality service across multiple products, this is a great opportunity to join a company where your contribution will truly matter.
The Role
We're looking for a proactive and organised Customer Service Advisor to join our team. This is not a scripted call centre role – you'll have the autonomy to problem solve, investigate issues, and support customers across a range of services.
Working closely with internal teams, including telematics and technical specialists, you will provide high-quality support to a primarily B2B customer base (car dealerships) while also assisting with operational processes.
No two days are the same – this is a fast-paced, varied role where initiative and adaptability are key.
Key Responsibilities
Deliver excellent customer service Handle both inbound customer quieries, chatbox and emailInvestigate issues and work with technical teams to find solutionsSupport operational tasks such as booking jobs and managing calendarsManage multiple tasks and priorities in a fast-paced environmentTake full ownership of customer queries from start to finish
What We're Looking For
Previous experience in customer service (inbound or outbound)Strong problem-solving skills and ability to think independentlyHighly organised with excellent time managementConfident communicator able to engage with people at all levelsCalm under pressure with strong attention to detailPositive attitude with a willingness to learn and get stuck inAbility to work accurately while maintaining paceA team player who follows processes but can also use initiative
What You'll Get
Salary between £26,200 – £28,500Opportunity to work in a growing company with progression opportunitiesExposure to multiple areas of the business (customer service, operations, technical)A supportive, small team environment Room for progression within a growing company For further information please contact Amanda at Time Recruitment…