Job TitleAdministrator & Customer Service ExecutiveLocation High Wycombe
Role PurposeTo manage inbound customer enquiries, process website and trade orders, and supportthe daily sales administration function, ensuring accurate order handling, excellentcustomer service, and smooth coordination between customers, couriers, and internalteams.You will work as part of a team of three within the sales administration and customerservice function. Full training will be provided.
Key ResponsibilitiesCustomer Service & Enquiries• Handle a high volume of inbound telephone calls daily, responding to customerenquiries efficiently and professionally.• Manage website, email, and live chat enquiries, ensuring prompt responses.• Handle customer complaints, delivery queries, and service issues, working withinternal teams and courier partners to resolve matters quickly.• Keep customers informed of order progress, delivery updates, and any servicedelays.Order Processing & Dispatch Coordination• Process online and trade customer orders using semi-automated order systems.• Generate order confirmations, invoices, works tickets, and required salesdocumentation.• Coordinate dispatch requirements, booking shipments primarily via DPD, alongwith mobile courier services and selected local carriers.• Monitor daily dispatch cut-off times and ensure orders are processed andreleased on schedule.• Liaise with courier companies regarding collections, delivery queries, andtracking updates.Sales Administration Support• Manage the shared sales inbox, ensuring all enquiries and orders are handledpromptly.• Log and track orders accurately within internal systems.• Support the wider sales, production, and factory teams to ensure the smoothdaily flow of orders.• Assist with counter sales and customer collections where required.
Skills & Experience Required• Previous experience in customer service, sales administration, order processing,or similar operational roles.• Confident and professional telephone manner with the ability to manage a busyinbound call environment.• Strong organisational skills and high attention to detail.• Comfortable working with order processing or CRM systems.• Ability to manage multiple enquiries, emails, and orders simultaneously.• Problem-solving mindset with the ability to manage complaints professionally.Additional Information• Working as part of a 3-person sales administration and customer serviceteam.
• Full training provided.• Salary: £26,000 – £30,000 depending on experience…