Overview
Role: Head of Digital Product Delivery
Salary: £65.5k – £86k (negotiable depending on experience)
Location: Hybrid role – Brighton and London (Angel Court, London; Victory House, Brighton)
Type: Permanent, Full Time / 35 hours per week
Company: Bupa – a healthcare company focused on helping people live longer, healthier, happier lives. Bupa Global delivers international health insurance and digital healthcare services.
Key Responsibilities
- Lead and develop a team of Product Managers and Product Owners, fostering an environment where team members can perform at their best.
- Own and oversee the digital product delivery roadmap, ensuring priorities align with business goals and customer needs.
- Shape and deliver digital transformation plans across customer journeys and digital channels.
- Champion the voice of the customer and use insights to inform decision-making and product development.
- Collaborate with stakeholders across the business to identify opportunities for growth, improvement and innovation.
- Build strong partnerships with internal teams and external suppliers to deliver high-quality digital products.
- Lead planning across multiple delivery workstreams while managing expectations and risks effectively.
- Support agile ways of working and coach teams to continuously improve how they deliver value.
- Manage budgets, forecasts and delivery performance to help ensure successful outcomes.
- Develop business cases, track benefits and drive ongoing optimisation of digital products and services.
What We’re Looking For
- Degree-level education or equivalent practical experience.
- Significant experience leading digital product or digital delivery teams.
- Strong knowledge of agile delivery methods and experience working with mixed internal and external teams.
- Experience shaping digital portfolios, developing channel strategies and delivering digital transformation programmes.
- Excellent stakeholder management skills with the ability to influence and build relationships at all levels, including senior leadership.
- Experience working in a regulated environment, ideally as a senior Product Owner or similar digital product leadership role.
- Strong understanding of digital technologies, trends and innovation.
- Strong communication, presentation and problem-solving skills.
- Experience using data and insights to support decision-making and demonstrate business value.
- Experience managing budgets and forecasts.
- Experience working in a global organisation, partnership and third-party management is beneficial.
- Working knowledge of AI and its opportunities is desirable.
Why Bupa
Bupa Global is the international health insurance division of Bupa. We provide premium international coverage with products and services that enable access to healthcare worldwide, whether at home or abroad. We have offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China), with regional offices across Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type: Full time
Job Area: IT
Be at the heart of helping people live longer, healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you have the belief, drive and talent to help us in our ambition, we’d like to hear from you. Our customers are our passion and we are committed to creating a culture of care, collaboration, innovation and exceptional experiences.
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