Overview
Define and own the ACE Value Delivery proposition for Private Markets & Whole Portfolio. Set standards for client engagement models, value articulation, success metrics, and executive reporting. Ensure Value Delivery is scalable, consistent, and tightly aligned to commercial outcomes. Build, lead, and scale an EMEA Private Markets and Whole Portfolio Value Delivery team. Define role profiles, capability expectations, and career paths. Coach senior team members to operate as consultants and strategic partners. Act as a trusted advisor to senior client stakeholders (CIO, COO, CTO, Heads of Alternatives / Operations). Lead executive level conversations focused on operating model optimization and strategic use of Aladdin and eFront. Own value delivery across the full Private Markets value chain. Drive Whole Portfolio integration, connecting Private Markets with Public Markets, Risk, Accounting, and Operations. Lead complex, cross-functional initiatives, coordinating product, implementation, sales, and engineering teams to deliver client outcomes. Partner with ACE Strategic Relationship Management and Sales Leadership on renewals, expansions, and upsell opportunities grounded in demonstrated value realization. Own retention, renewal readiness, and churn risk mitigation for Private Markets clients in scope. Partner closely with Sales and Strategic Relationship Management to link Value Delivery to renewals and commercial growth. Identify whitespace and growth opportunities grounded in demonstrated value realization.
Responsibilities
- Define and own the ACE Value Delivery proposition for Private Markets & Whole Portfolio.
- Set standards for client engagement models, value articulation, success metrics, and executive reporting.
- Ensure Value Delivery is scalable, consistent, and tightly aligned to commercial outcomes.
- Build, lead, and scale an EMEA Private Markets and Whole Portfolio Value Delivery team.
- Define role profiles, capability expectations, and career paths.
- Coach senior team members to operate as consultants and strategic partners.
- Act as a trusted advisor to senior client stakeholders (CIO, COO, CTO, Heads of Alternatives / Operations).
- Lead executive level conversations focused on operating model optimization and strategic use of Aladdin and eFront.
- Own value delivery across the full Private Markets value chain.
- Drive Whole Portfolio integration, connecting Private Markets with Public Markets, Risk, Accounting, and Operations.
- Lead complex, cross-functional initiatives, coordinating product, implementation, sales, and engineering teams to deliver client outcomes.
- Partner with ACE Strategic Relationship Management and Sales Leadership on renewals, expansions, and upsell opportunities grounded in demonstrated value realization.
- Own retention, renewal readiness, and churn risk mitigation for Private Markets clients in scope.
- Partner closely with Sales and Strategic Relationship Management to link Value Delivery to renewals and commercial growth.
- Identify whitespace and growth opportunities grounded in demonstrated value realization.
Requirements
- Demonstrable experience in financial services, consulting, fintech, or investment operations
- Deep expertise in Private Markets and the end to end investment lifecycle
- Proven senior client facing experience with executive stakeholders
- Demonstrated ability to build teams and scale global propositions
- Strong commercial judgment and executive communication skills
- Preferred Experience with Aladdin, eFront, or Private Markets technology platforms
- Exposure to enterprise renewals, commercial negotiations, or growth strategies
- Professional qualifications (CFA, CAIA, FRM, CIMA) a plus
- Experience working with large institutional asset managers, insurers, pensions, or alternative investment firms.
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