Director of Spa – Marylebone, London
Enrich the journeys of our people and our guests as our Director of Spa.
The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Annual earnings to £70,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to Health Care cash plan
- Interest free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
- Awards and recognition: Sunday Times Top 100 Best Companies to Work For 2026; Leaders Club Hotel of the Year Award 2025; Leading Hotels of the World member; 5 red stars; 2 rosettes; Earth Check Silver Certified 2025
Role and Responsibilities
- Leading all spa, wellness and fitness operations, ensuring exceptional guest experience, strong commercial performance and seamless day-to-day delivery.
- Owning the end-to-end wellbeing journey, from arrival through treatments, relaxation, and departure; embedding signature rituals that define the Spa experience.
- Overseeing the safe and effective operation of all facilities, including water quality, compliance, preventative maintenance and optimal guest flow.
- Driving revenue across treatments, retail, membership and wellbeing experiences through data-led strategies, innovative programming and outstanding team performance.
- Recruiting, developing and inspiring a high-performing team of therapists, receptionists and spa attendants; maintaining elevated service and training standards.
- Collaborating with marketing and PR teams to build partnerships, wellness activations and engagement.
- Acting as an ambassador of the Spa & Wellbeing concept, continuously evolving the experience in line with guest insight, industry innovations and brand standards.
Requirements
You will be required to work such hours as are necessary to fulfil duties and in any event not less than 40 hours.
All applicants must be legally eligible to work in the UK.
We are currently looking for a passionate Director of Spa, to join our Spa Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
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