Director, Learning Experience Delivery

Overview

Director, Learning Experience Delivery is responsible for designing, implementing, and evaluating the Talent Roadmap for the organization, aligned with the company’s objectives. The Talent Roadmap should support the development of all leaders within the business to improve organizational effectiveness and employee performance.

Responsibilities

• Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives.
• Partner with functional stakeholders to identify and prioritize learning needs and gaps aligned with business needs, while cultivating a culture of learning.
• Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices.
• Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, ensuring content relevance, participant engagement, and knowledge retention.
• Coach and develop a team of L&D professionals, providing guidance, feedback, and professional development opportunities.
• Develop learning strategies clearly aligned to and supporting business objectives; design solutions that are relevant, prioritized, and aligned to talent needs.
• Conceptualize and develop content for audiences from different functions; ensure L&D curriculum is tracked and maintained in the Learning Management System.
• Establish metrics and analytics to measure impact and effectiveness of learning initiatives; use data-driven insights for continuous improvement.
• Stay abreast of emerging trends in L&D and implement enhancements to programs and processes as needed.
• Identify gaps and develop scalable learning solutions to improve learner retention, job performance, and overall employee experience.
• Design, develop, and implement the global learning & development strategy from TNA to design & delivery and impact analysis as per business needs.
• Manage the maintenance and execution of performance and talent management processes linked to operational and program efficiencies and effectiveness.
• Provide guidance and support to managers and employees on performance management, career development, and individual learning plans.
• Manage the L&D budget, resources, and relationships with vendors to optimize ROI and quality of services.

Required Skills/Abilities

• Excellent presentation, interpersonal, and influencing skills.
• Ability to coach, mentor, consult, and partner with peers and with other functional leads.
• Learning design and delivery skills with a thorough understanding of proven and latest L&D methods and best practices.
• Exceptionally strong verbal and written communication skills.
• Proficiency in MS Office and Learning Management System.

Work Experience

• 15+ years of global Learning and Development experience including learning design and delivery, stakeholder management.
• Experience of running and managing L&D for global organizations; ability to manage global stakeholders.
• Experience delivering learning solutions for LATAM, NAMEULA, and APAC regions.

Education

• Master’s degree in HR or Organizational Development, Business Administration, or related field.
• MBA in HR or Learning design and delivery certifications, coaching/psychometric certifications are advantageous.

Other Skills

• Decision-making using logic to identify key facts, explore alternatives, and propose quality solutions.
• Ability to foster a positive and productive work environment, lead and motivate staff, and build teams.
• Strong organizational and interpersonal management skills; effective time management and attention to detail.

DEI and Equal Opportunity

TaskUs is committed to equal opportunity and inclusive practices. If you need reasonable accommodations in any part of the hiring process, please let us know.

Note: This description reflects the responsibilities and requirements for the role and does not constitute a job posting for a specific location or time.

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