Overview
We are an American luxury lifestyle brand founded in 2004. Tory Burch designs reflect casual elegance, innovative materials, and the balance of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home, and beauty. The Tory Burch Foundation, established in 2009, provides women entrepreneurs in the United States with capital, education, and community. We aim to create a work environment where people are encouraged to dream, explore, discover, and collaborate. We offer a generous benefits package and opportunities for professional growth.
Responsibilities
- Leadership Presence: Lead by example and model behavior that reflects the company’s core values; manage conflict appropriately; act as the Transformational Leader of the Floor to motivate the team toward sales plans and personal goals; ensure high levels of customer service through product knowledge and ownership; partner with the GM and AGM to ensure effective store communications and productive team meetings.
- Deliver the Customer Experience: Create an environment that delivers transformational customer experiences; provide consistent training and coaching to sales associates; own the customer journey in the boutique, customize it for the customer demographic, and maintain productive customer relationships; demonstrate strong selling skills and drive repeat business and proactive outreach.
- Represent the Brand: Communicate the Tory Burch brand aesthetic and lifestyle to associates and customers; embody a strong sense of fashion and enthusiasm; maintain brand and operating standards to support consistency; assist in maintaining store presentation standards; leverage in-store technology to enhance the customer experience.
- Operational Excellence: Perform store opening and closing procedures; process POS transactions, manage employee information, and handle inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity; adhere to policies and procedures with a focus on loss prevention and efficiency.
- Drive the Business & Deliver Results: Achieve personal sales and metric goals; build and maintain client relationships; maintain a solid client book to generate proactive sales; manage people resources to maximize sales, traffic, and engagement; monitor the sales floor and adapt based on key indicators and lessons learned; engage in clienteling, outreach, and event opportunities.
How We Work Together
- Adaptable – We change before we have to
- Entrepreneurial – We own it
- Collaborative – There’s no “I” in Tory
- Client & Brand Focused – We put ourselves in Tory’s shoes
- Live the Values – We show up for each other
- Functional Expertise – We’re constantly learning and growing
- #TeamTory
Values
We show up with honesty and kindness, act with integrity and compassion, work with passion and humility, and lead with excellence and humor. We are committed to a welcoming and inclusive culture where every team member contributes to the company’s evolution and success.
#J-18808-Ljbffr…