Overview
As a Business Analyst (Senior Consultant), you will bring a depth of experience from working in large, complex organisations. You will collaborate in multi-disciplinary teams with product managers, software developers, user researchers, designers and other specialists to tackle problems and deliver meaningful solutions for clients. You will build strong relationships with client stakeholders, understand their needs, and translate them into clear, actionable requirements. You will ensure that all work meets Opencast’s high standards, including quality, environmental and information security policies, as well as any applicable client requirements and standards.
Responsibilities
- Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes and systems; analyse root causes, define problems, evaluate options, and make recommendations aligned with strategic goals.
- Elicit, analyse, and validate business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis.
- Define epics, features, user stories, acceptance criteria, and non-functional requirements; maintain traceability and facilitate prioritisation.
- Use business modelling, process improvement, and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation.
- Build and maintain strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus, and adapting messages to different audiences.
- Analyse and prioritise user experience needs, presenting insights in an accessible, data-informed way.
- Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans, and outcomes to ensure solutions meet requirements.
- Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations.
- Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively.
- Present complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders.
- Experience working on major transformation programmes and/or across multiple project workstreams.
- Line managing, coaching or mentoring junior business analysts, supporting their development and delegating work effectively.
- Build meaningful, long-term relationships with senior client and third-party stakeholders, managing competing interests and priorities.
- With a significant portion of our client base in the public sector, experience in central or local government and/or the NHS is particularly desirable.
- Experience working to GOV.UK Service Standards, including passing service standard assessments at different stages, is highly desirable.
Essential consulting skills
- Contribute to improving ways of working and driving continuous improvements within your teams.
- Share knowledge and best practice with fellow business analysts and other disciplines, including proactively engaging in client and Opencast communities of practice.
- Positively challenge decisions or solutions you don’t agree with, striving for the best client outcomes.
- Create lasting value in the projects you work on, ensuring a user-centric, sustainable approach.
- Engage with Opencast in a meaningful way, supporting the growth of your practice and wider capability.
- Support Opencast’s growth plans by providing case studies and updates in relevant project forums.
- Support other team members to help them overcome challenges, providing coaching and/or mentoring support.
- Proactively pursue feedback to improve your own work and behaviours, driving a culture of continuous improvement in your team.
- Contribute to the commercial needs of Opencast, including supporting new business pursuits with business analysis knowledge.
Location, travel and eligibility
This role involves weekly on-site working. Applicants should be able to travel to client sites in Newcastle, Leeds, or Manchester as part of the normal working pattern. Travel expenses are not covered. You must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process, in line with UK Government security vetting requirements. Typically, applicants are expected to have lived in the UK for at least five consecutive years prior to application. Nationality and immigration status may also be considered as part of the vetting process. If you are unsure whether you meet the eligibility criteria, please review the guidance or discuss this with us before applying. A significant portion of our client base is in the public sector; experience in central or local government and/or the NHS is highly regarded.
Experience and application processo
Interview process: 1) Initial chat with Talent Team, 2) CV reviewed by an interviewer, 3) 1 hour with technical and values interviewers, 4) Feedback and potential offer. Interviews are via Microsoft Teams; adjustments can be made to support needs.
Salary and benefits
Consultant salary range: £60,000 – £65,000 per annum. Benefits include a 7% employer pension contribution, share options and a discretionary bonus, flexible working hours, 25 days’ holiday, three annual “life happens” days, wellbeing support, ongoing professional development, volunteering opportunities and supportive team culture.
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to reflect the diversity of our solutions and to help create a fairer society for all.
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