Senior Consultant – Election Services

Responsibilities

• Lead the planning and delivery of complex election and registration projects for local authority clients
• Act as a senior point of contact, building trusted, long-term partnerships
• Represent CES as the lead across consortiums, coordinating multi-authority collaboration and alignment
• Use your deep knowledge of the UK electoral landscape to advise clients, anticipate risks, and optimise delivery
• Provide strategic guidance on how clients can maximise value from CES services
• Act as a subject matter expert and escalation point for complex or sensitive issues
• Mentor and coach team members, building capability, confidence, and consistency
• Provide day-to-day guidance and act as a senior sounding board within the team
• Role model best practice and high performance standards
• Support the day-to-day running of the Local Authority Team, contributing to planning and priorities
• Own and enhance internal tools, processes, or service areas to improve quality and efficiency
• Contribute to service innovation, pilots, and continuous improvement initiatives
• Oversee multiple concurrent projects, balancing priorities with sound judgment
• Ensure all deliverables meet quality standards, timelines, and client expectations
• Confidently represent Civica in senior client engagements, both virtually and in person

Requirements

• Strong experience managing complex client delivery in a consultancy or operational environment
• PRINCE2 Practitioner
• Excellent communication skills, with confidence engaging senior stakeholders
• Proven ability to manage multiple priorities under pressure while maintaining high standards
• Strong judgment and a proactive, solutions-focused approach
• Demonstrated mentoring and coaching capability
• Deep knowledge of UK election and voter registration processes
• Strong problem-solving skills and ability to manage escalated or sensitive issues
• High levels of professionalism, discretion, and emotional intelligence
• Collaborative mindset with the confidence to influence team direction and ways of working

Certifications & Qualifications

• PRINCE2 Practitioner

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