User Experience Researcher

Responsibilities

• Lead your own end-to-end mixed-method research projects, including interviews, surveys, concept testing and usability studies
• Support other members of the research team on larger projects, such as helping with survey analysis and running interviews
• Shape discovery work with Product and Design, helping teams define the right questions and approach
• Synthesise behavioural insights into clear, actionable recommendations that influence product direction
• Collaborate with Product, Design, Marketing and Data to ensure research is well-scoped and aligned with business goals
• Support the team in promoting a customer-centric culture across the organisation, ensuring the customer perspective is embedded throughout the product lifecycle
• Communicate insights effectively to a range of stakeholders, tailoring depth and format to support fast, confident decision-making
• Help to maintain accurate documentation around research processes and outputs

Requirements

• Strong experience in user research or a closely associated discipline (2-3 years), ideally across consumer-facing digital or financial products
• A strong track record of converting research findings into meaningful narratives that help stakeholders understand the problems, risks and opportunities.
• Expertise in qualitative and quantitative research methods, such as customer interviews, usability testing, and survey data analysis (experience in R Studio, Python or similar is a bonus)
• A pragmatic, outcome-focused mindset, able to choose the right level of depth for the question and timeline
• An adaptive approach to research design, going beyond textbook methods to get to answers.
• Experience using AI tooling to speed up research processes and improve efficiency
• Confidence partnering closely with other researchers, product managers and designers to influence discovery, strategy and prioritisation
• Strong communication skills, able to make complex insights easy to understand and act upon
• Curiosity and empathy: you’re motivated by understanding how people think, feel and behave
• Experience working in fast-paced, iterative environments
• Experience with user testing tools such as Dovetail, UserTesting.com, or similar

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