AI-Powered CX Leader: Elevate Customer Experience & Growth

Jobtailor is seeking a leader to manage and optimise AI-powered customer service and sales workflows across rental and pre-loved product lines. You will oversee inquiries, escalations, and the conversion flow while developing the Customer Experience Executive.

You will drive upsell opportunities, monitor feedback and reputation, and work with cross-functional teams to expand into European markets. Strong leadership and a customer-first mindset are essential.

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