Strategic AI Customer Success Leader

Dormont Manufacturing Co is seeking a Strategic Customer Success Manager to partner with complex customers to aid their AI-driven transformations. In this role, you’ll develop relationships with C-suite leaders and guide them through their journey with Fin from project scoping to measurable outcomes.

Key responsibilities include facilitating requirements gathering, collaborating with engineers, and monitoring usage patterns. Ideal candidates have over 8 years of experience in customer-facing roles and a strong passion for AI technologies.

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