Customer Experience Manager: Stakeholder Impact (Hybrid)

CCW (Consumer Council for Water) is seeking a Customer Experience Manager to lead CCW’s customer experience assessments of water companies, engage stakeholders and shape service improvements across the sector. You will prepare reports, facilitate discussions and influence policy development.

Your role focuses on evidence-based decisions, collaboration with regulators and water companies, and driving sector-wide impact with limited people management responsibilities. Regular travel is required.

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