Member Lifecycle & Growth Manager

giffgaff is seeking a strategic Member In‑Life Manager to drive engagement and product adoption across the existing member base. You will identify moments to connect with members and deploy timely offers that balance customer value with commercial performance.

Working with CRM, data science, UX, and commercial teams, you’ll translate insights from member behaviour into automated campaigns and journeys. A test‑and‑learn mindset will guide migrations from PAYG to PAYM, broadband projects, and

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