Products and Services Manager

• Lead the development and launch of new consumer products and services, ensuring they are fully prepared for post-launch support.
• Own the end-to-end product lifecycle, from technical specifications and feasibility through to delivery, support, and continuous improvement.
• Define clear technical and UI/UX requirements, managing risk, quality, and readiness in collaboration with development, UAT, and operations teams.
• Work cross-functionally with Supply Chain, Finance, Marketing, and Training to ensure smooth, scalable, and on-time product delivery.
• Drive improvements to existing products and services, supporting maintenance, enhancements, scalability, and excellent customer experience.

Requirements

• Proven experience (5+ years) in technical product management, technical writing, or project management, ideally focused on consumer products and services.
• Strong cross-functional experience, working collaboratively with teams such as Development, Supply Chain, Finance, Marketing, Installation, and Customer Support.
• Good understanding of UI/UX principles and how they influence effective product design and user experience.
• Hands-on post-launch product management experience, including updates, maintenance, improvements, and returns.
• Bachelor’s degree in Engineering, Product Management, Computer Science, or a related technical discipline.
• Excellent technical writing skills, with experience producing clear, detailed technical specifications and product requirements.
• End-to-end product lifecycle experience, including feasibility assessments, planning, delivery, and ongoing support.
• Familiarity with Agile and/or DevOps ways of working, and tools such as Jira, Confluence, or similar platforms.
• Customer-centric mindset, with the ability to design scalable, supportable products that meet long-term customer and business needs.
• Strong analytical and problem-solving skills, able to identify risks early and implement practical solutions.

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