Communication & Engagement Analyst

Overview

Responsibilities

• Support the delivery of high-quality, impactful communications across a major Digital transformation programme.
• Assist the Digital Communication and Engagement Manager in creating engaging, insight-led content that showcases the value and benefits delivered by Digital teams.
• Develop engaging, audience-focused content to communicate the value of digital transformation initiatives across Transmission.
• Produce written materials including articles, feature stories, and case studies highlighting benefits delivered to teams and individuals.
• Create visually compelling content including infographics and supporting imagery to enhance engagement.
• Support the end-to-end creation of video content, including storyboarding and scripting, filming and editing, publishing across internal channels.
• Ensure content is aligned to key messaging and stakeholder needs.
• Translate complex technical and digital concepts into clear, engaging communications suitable for non-technical audiences.
• Proactively identify and develop stories that demonstrate the impact and value of digital change initiatives.
• Work closely with delivery teams and stakeholders to gather insights and success stories.

Requirements

• Experience in a communications, engagement, or change role.
• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
• Experience creating engaging digital content, including articles, presentations, and visual assets.
• Hands-on experience supporting video production (storyboarding, scripting, filming, editing).
• Experience managing SharePoint intranet sites and internal communication platforms.
• Familiarity with email distribution tools (e.g. Axios or similar).
• Ability to translate technical concepts into clear, business-friendly messaging.
• Strong organisational skills, with the ability to manage multiple pieces of work in a fast-paced environment.
• Desirable Experience: Experience working within the utilities or regulated sector.
• Understanding of change management principles and supporting adoption of IT transformation initiatives.

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