Role Purpose and Key Responsibilities
As Training Delivery Manager, you will lead a global team responsible for the successful operational delivery of RICS training products and programmes across multiple markets. This is a people leadership and delivery-focused role, overseeing the end-to-end execution of commercial learning solutions rather than the design or creation of training content.
You will be accountable for ensuring all digital and face-to-face training programmes are delivered efficiently, commercially and at scale, while driving operational excellence, continuous improvement and outstanding customer experiences.
Key Responsibilities
- Lead, coach and develop a global Learning & Development Operations team, creating a high-performance culture that promotes accountability, collaboration and continuous improvement.
- Own the end-to-end delivery of RICS commercial training programmes, ensuring successful scheduling, coordination, logistics, delivery and evaluation across global markets.
- Manage a high-volume portfolio of digital, virtual and face-to-face training solutions, ensuring programmes are delivered on time, within budget and to agreed service standards.
- Oversee operational systems, including LMS, CRM and scheduling platforms, ensuring accurate data, efficient processes and a seamless learner journey.
- Partner closely with commercial, product, partnerships and events teams to support the successful delivery of public, bespoke and B2B training programmes.
- Identify and implement operational improvements that increase efficiency, scalability, quality and profitability across the training delivery function.
About You
You are an experienced operational leader with a strong background in training, education, professional development or commercial learning environments. You are passionate about leading people, improving operations and delivering high-quality training experiences at scale.
This role will suit someone who enjoys managing teams, driving performance and ensuring complex global training programmes are executed effectively from planning through to delivery.
Skills & Experience
- Significant experience leading and developing operational or training delivery teams in a professional learning, education or commercial training environment.
- Proven track record managing the delivery of large-scale training programmes across multiple markets, channels or locations.
- Strong people management skills, with experience coaching, motivating and developing high-performing teams.
- Experience overseeing learning operations systems, including LMS platforms, CRM systems and training administration processes.
- Commercial awareness with an understanding of how operational excellence supports revenue generation, customer satisfaction and business growth.
- Strong stakeholder management and communication skills, with the ability to build effective relationships across global and cross-functional teams.
- A highly organised, delivery-focused approach, with the ability to manage competing priorities in a fast-paced environment.
Rewards and Benefits
We offer a competitive benefits package designed to support your wellbeing, work‑life balance, and financial security. This includes:
- 25 days annual leave plus public holidays
- Private medical insurance and wellbeing support
- Pension scheme, life assurance, and income protection
- Enhanced family leave and volunteering opportunities
Equal Opportunity Employer
RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process.
Candidates must have the correct right to work in the country where the role is based.
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