Unily, a leading SaaS company, seeks a Customer Support Engineer to own the end-to-end case lifecycle and deliver fast, insightful support using troubleshooting, product knowledge, and AI-assisted investigation in a follow-the-sun model.
Ideal candidates have 2–4 years in technical or customer support, strong problem‑solving and communication skills, and experience with ServiceNow. This role offers a hybrid working model and the chance to deepen product expertise with a collaborative team.
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