Global SaaS Customer Support Engineer (AI‑Powered)

Company: Unily
Apply for the Global SaaS Customer Support Engineer (AI‑Powered)
Location: Godalming
Job Description:

Unily, a leading SaaS company, seeks a Customer Support Engineer to own the end-to-end case lifecycle and deliver fast, insightful support using troubleshooting, product knowledge, and AI-assisted investigation in a follow-the-sun model.

Ideal candidates have 2–4 years in technical or customer support, strong problem‑solving and communication skills, and experience with ServiceNow. This role offers a hybrid working model and the chance to deepen product expertise with a collaborative team.

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Posted: July 11th, 2026