IT Service Delivery Manager

I’m recruiting for a IT Service Delivery Manager with a leading organisation based in Bristol. Perfect for someone with a technical mindset and a desire to grow in a fast-paced support environment.

Key Responsibilities

• Lead and develop a high‑performing operational support team, including recruitment, coaching, and day‑to‑day management.
• Oversee the delivery of secure IT services, ensuring consistent operational performance and continual service improvement.
• Own major operational processes, including incident resolution, service requests, change governance, and escalation management.
• Monitor service performance through meaningful reporting, metrics, and operational dashboards, providing regular updates to senior leadership.
• Identify recurring issues, drive root cause analysis, and implement long‑term improvements to reduce service disruption.
• Manage operational budgets and ensure resources are effectively allocated to meet business priorities.
• Develop and maintain operational documentation, procedures, and service standards to support consistent delivery.
• Coordinate the successful transition of new services into live support, ensuring operational readiness and smooth handover.
• Work closely with internal stakeholders to enhance secure working practices and support the delivery of critical business services.
• Facilitate governance meetings relating to operational changes where required.
• Ensure compliance with all organisational security requirements and maintain any role‑specific security clearances.

Key Requirements

• Previous experience leading IT service or operational support functions within a complex business environment.
• Strong understanding of core IT infrastructure and service management gained through hands‑on technical experience before moving into leadership.
• Demonstrated ability to recruit, develop, and manage technical teams, fostering a high‑performance culture.
• Excellent communication and stakeholder management skills, with the ability to work effectively across technical and non‑technical teams.
• Knowledge of industry‑standard IT service management principles and operational best practices.
• Experience working within secure or highly regulated environments, with the willingness to undergo government‑level security vetting if required.
• Familiarity with IT governance, compliance, and recognised security standards.
• Understanding of enterprise technology operations, including third‑party supplier and vendor management.
• Commercial awareness, including exposure to software licensing and technology procurement.
• Broad knowledge of modern workplace technologies and business communication systems.

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