Team Manager, Artificial General Intelligence – Data Services

Overview

As Team Manager, you will be responsible for managing day-to-day job assignments, monitoring performance on job or queue adherence, volume, and quality, supporting hiring and training of new Associates, and ensuring productivity through supervision, training, analysis, and feedback of performance data on a periodic basis. The role is based in Cambridge and supports our Amazon Data Services team with Speech and Language solutions, researching and delivering high-calibre multi-language Text-to-Speech technology for voice quality and accuracy.

Responsibilities

• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality.
• Support hiring and training of new Associates.
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
• Develop the work schedule for the week by balancing work across various workflows and navigating competing delivery priorities.
• Liaise with Program Management and other global operations team leads to manage risks and propose mitigation strategies.
• Track quality and utilization metrics.
• File and track tickets, following up on blocks to productivity.
• Provide regular, formal and informal feedback to direct reports.
• Identify and help implement process-related improvements using methodologies such as Kaizen, Six Sigma, or Lean.
• Communicate effectively in English.

Qualifications

• Experience in team management or supervisory roles in operations or related fields.
• Strong communication, leadership, and analytical skills.
• Ability to develop schedules, coordinate across multiple workflows, and manage priorities.
• Familiarity with process improvement methodologies (Kaizen, Six Sigma, Lean) is a plus.

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