We’re Hiring: Security Systems Analyst (Lenel/Milestone)
Location: Reading, RG6
Pay: £45,000 per annum
Hours: 40 hours per week
Grade: 6
We’re hiring a hands‑on Security Systems Analyst to support a globally recognised brand, playing a key role in improving how physical security incidents are triaged, diagnosed, and resolved.
This is not a passive admin role. It’s a technical, ownership-driven position where you’ll take end‑to‑end responsibility for incidents — from initial ticket through to resolution — using your expertise in Lenel OnGuard and Milestone to drive faster fixes and reduce reliance on third‑party engineers.
If you’re a Security Engineer who enjoys problem‑solving, fault‑finding, and making systems run better, this is a chance to step into a role where your impact will be immediate and visible and a perfect move for an experienced Physical Security Engineer/ Analyst.
What You’ll Be Doing
- Own incidents end‑to‑end — from logging through to closure
- Triage and diagnose faults across physical security systems, infrastructure, and hardware
- Perform remote troubleshooting across Lenel OnGuard and Milestone environments
- Resolve issues in‑house wherever possible, reducing external engineer dependency
- Coordinate third‑party engineers with clear diagnostics and defined scope when required to ensure we minimise volume of call outs per ticket query
- Maintain accurate ticketing, documentation, and system data quality
- Support system administration (patching, upgrades, firmware, new site onboarding)
- Contribute to a global support model, including on‑call as services expand
Qualifications
- Proven experience supporting enterprise‑scale physical security systems
- Excellent technical capability in:
- Lenel OnGuard (essential)
- Milestone or similar VMS platforms
- Experience in incident management, ticket triage, and technical troubleshooting
- Ability to diagnose issues quickly and take full ownership through to resolution
- Detail‑oriented with robust organisational and documentation skills
Desirable
- Lenel certification
- Networking fundamentals (IP, switches, connectivity troubleshooting)
- ITIL or structured service management experience
Benefits
- STRIVE – Securitas Perks gives you access to discounts on retailers, services and everyday spending
- Dental Plans – support, cash back towards everyday dental costs, such as dental examinations, X-rays and treatment
- HSF Health Plan – healthcare cash plans at highly discounted rates, covering everyday medical costs and unexpected costs
- Cycle to Work – cost‑effective way of getting a brand new bike or cycling equipment, saving up to 42% of usual cost and spreading the cost over several months from salary
- Specsavers – savings on eye tests and spectacles
- WeCare – a 24/7 online GP, mental health support service, get fit programme and more
- Toothfairy – online access to advice and guidance from real UK dentists
- Pension Plan – plan for your future, employer contribution and tax relief
- Payroll ISA – an ISA savings account
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit – permanent employees covered for Life Assurance, lump sum to beneficiaries on death in service
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