Cluster Manager | Surrey | Retail & Hospitality Brand
Zachary Daniels has an exciting opportunity for a Cluster Manager who is a passionate leader who thrives on developing people, driving sales, and delivering exceptional customer experiences. We’re looking for a Cluster Manager to support and inspire brilliant store teams, helping continue to deliver outstanding products, service, and hospitality across a large geographical area in South West London and beyond.
We are open to speaking to candidates who are eager for a step up, perhaps Store Managers who have held areas, completed secondments but now wanted a full-time Cluster Manager role!
This is an exciting opportunity for a motivated multi-site manager to make a real impact, working closely with Store Managers to drive performance, build high-performing teams, and ensure every customer enjoys the warm, welcoming experience that our much-loved quick service coffee house and bakery is known for.
What You’ll Be Doing
As Cluster Manager, you’ll oversee a number of stores, driving operational excellence, staff training and recruitment along with a drive to develop those around you.
Key Responsibilities
- Lead and support multiple locations to achieve sales targets and business growth objectives.
- Coach, mentor, and develop Store Managers to maximise team performance and customer satisfaction.
- Monitor store performance through KPI analysis, sales reporting, and customer feedback.
- Identify opportunities to increase sales, improve efficiencies, and strengthen customer loyalty.
- Ensure all stores consistently meet food safety, hygiene, and health & safety standards.
- Resolve operational challenges and escalated customer concerns effectively and professionally.
- Maintain high brand standards across all locations.
- Foster a positive, customer-first culture where teams can thrive and succeed.
What We’re Looking For in our new Cluster Manager
- Knowledge and experience about managing multiple retail or hospitality locations.
- A strong track record of driving sales growth and commercial performance.
- Outstanding leadership, coaching, and people development skills.
- Strong understanding of food safety, hygiene, and health & safety compliance.
- Excellent analytical and problem-solving abilities.
- A hands‑on, proactive approach with a passion for delivering exceptional customer experiences.
- Strong communication and relationship‑building skills.
Ready to Take the Next Step?
If you’re an ambitious multi-site leader looking for full-time Cluster Manager role that is a rewarding role with a successful and growing quick service restaurants, coffee houses or even fresh goods and bakeries.
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