Applications Support Developer

Responsibilities

• Provide application support and maintenance across Fleet Alliance’s operational business systems including CRM, eFleet, Concilium, the Salary Sacrifice platform and associated integrations.
• Deliver development projects including new functionality, feature enhancements, workflow improvements and configuration changes.
• Develop and maintain integrations between internal systems, third-party platforms and external APIs.
• Carry out bug fixes, data maintenance, configuration updates and user access related changes across operational systems.
• Participate in deployment, testing and release activities across operational systems and platforms.
• Collaborate with developers, analysts and third-party suppliers to deliver system improvements and operational changes.
• Transition to supporting newer strategic platforms and technologies as legacy operational systems is progressively decommissioned and replaced.
• Balance operational priorities alongside ongoing development and enhancement activities across multiple systems and workstreams.
• Contribute to regular technology and development team meetings.
• Work closely with internal stakeholders to understand operational challenges and deliver effective technical solutions.
• Troubleshoot and debug application issues to improve system stability, performance and operational efficiency.
• Develop and maintain CSV, ad-hoc and operational reports including modifications to existing custom CRM reports.
• Maintain existing systems, recommending improvements to technology and optimising processes where appropriate.
• Investigate, troubleshoot and resolve application issues, defects and operational problems across business-critical platforms.

Requirements

• A minimum of 3 years development experience supporting and maintaining business-critical applications
• Experience working across both application support and software development activities
• Strong PHP development experience
• Strong troubleshooting and debugging skills
• Experience delivering software enhancements, bug fixes and operational system improvements
• Experience working with Git-based source control
• Experience working with SQL and relational databases
• Experience developing or supporting APIs and system integrations
• Experience developing and maintaining reports, CSV exports and operational data requirements
• Experience working with frontend and backend web technologies
• Ability to manage multiple priorities across support, maintenance and development activities
• Strong communication and problem-solving skills

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