Credit Control Team Leader

Primary Details

Time Type: Full time

Worker Type: Employee

Credit Control Team Leader

Chelmsford/hybrid

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

The opportunity

• Managing and leading a team and ensure high standards of performance are met.
• Track potential and future bad debtors, aged debt, and cash collection issues to maximise recovery.
• Provide 1^st level escalation for daily problem-solving and support team members on specific issues.
• Ensure timely and accurate collection of unsettled debt for effective credit control.
• Generate detailed monthly reports on team achievements and areas of concern to inform decision-making.
• Build and maintain good working relationships with internal and external stakeholders.
• Develop and implement credit control strategies aligned with business goals.
• Monitor processes and procedures to ensure adherence to internal service standards.
• Set monthly collection targets and monitor individual team members’ progress.
• Foster a culture of continuous improvement, accountability, and collaboration within the team.

About you

• Strong Stakeholder Management
• Experience in the insurance industry is not essential
• Proven track record in team management with emphasis on quality
• Experience in credit control, customer service, and managing complex relationships.
• Experience working with senior management.

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all, including part‑time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all your family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – we believe sustainable integration is important for long‑term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings help protect the planet’s future as well as your own.
• Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper; select and bike and/or accessories up to the value of £5,000.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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