Senior AI Conversational Designer

Responsibilities

• Design the end to end journey of a service to enable a user to complete their goals.
• Create design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.
• Create intuitive and user-friendly interfaces for digital banking platforms and applications.
• Monitor industry trends, design best practices, and emerging technologies.
• Manage risk and strengthen controls in relation to the work your team does.
• Collaborate with other areas of work to keep up to speed with business activity and strategies.

Requirements

• Extensive experience in conversation design, with a strong track record of creating engaging, user-focused interactions.
• Exceptional cross-functional communication and influencing skills, enabling you to collaborate effectively across teams and drive alignment.
• Proven leadership abilities.
• Advanced knowledge of NLP, with the ability to apply it to real-world conversational AI solutions.
• Strong data-driven decision-making skills, leveraging insights to inform design and strategy.
• Vision for conversational AI products, including experience integrating search and virtual assistant capabilities.

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