Senior Manager – Community Bank

Responsibilities

• Take overall accountability for a group of approximately ten branches across the Enfield area of North London
• Lead, coach and develop a team of Branch Managers
• Create the conditions for teams to deliver consistently strong customer outcomes
• Ensure colleague availability, effective branch choreography and a safe, compliant environment
• Respond to changing customer demand across branch, telephony and digital channels
• Work closely with colleagues across Community Bank and wider Group functions to support customers on their digital journey
• Identify individual financial needs and ensure appropriate specialist support is in place
• Lead and embed change, helping teams land new initiatives effectively

Requirements

• 5+ years senior people leadership experience leading managers or team leaders, with a consistent track record of building high‑performing, inclusive teams through coaching, feedback, and clear accountability
• Strong customer‑centric leadership capability, demonstrated through setting direction, role‑modelling behaviours and translating customer insight into improved service, engagement and outcomes
• Proven ability to influence and engage stakeholders at pace, creating alignment around shared goals and working collaboratively to deliver results
• Experience leading operational delivery through others, balancing people, customer and business priorities while maintaining high standards, consistency and control
• Demonstrated ownership of risk, governance and decision‑making, role‑modelling a transparent risk culture and ensuring fair, compliant and customer‑focused outcomes

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