Hybrid Working (minimum 6 days per month onsite)
Farringdon, London
Toyota Connected Europe (TCEU) is a mobility services company focusing on fleet management solutions for automotive mobility customers across multiple markets. TCEU leverages big data and cloud intelligence to enhance the mobility experience.
What you’ll do
This Technical Account Manager will be the single point of accountability for TCEU’s Fleet Portal product, ensuring customer success, managing stakeholder relationships, coordinating project delivery, and driving technical integration across international markets.
Key Responsibilities
- Engage markets and gather requirements through workshops and discovery sessions.
- Travel internationally to customer locations to build relationships with local teams.
- Capture, validate, and document customer requirements for project planning and product roadmap prioritisation.
- Identify and assess market‑specific third‑party dependencies such as CRM/ERP systems, telematics platforms, and identity providers.
- Represent customer needs internally, ensuring their priorities are reflected in the Fleet Portal roadmap.
- Own the ongoing operational relationship with customer stakeholders, managing expectations and maintaining regular engagement.
- Serve as the technical bridge between client engineering teams and TCEU’s product and delivery teams, guiding integration planning and testing.
- Produce and maintain integration maps, dependency registers, and market‑specific technical documentation.
- Synthesise cross‑market insights into actionable roadmap input and advocate for product evolution.
- Act as the primary escalation point for technical and operational issues, coordinating resolution and communicating post‑incident reviews.
Competency Expectations
Stakeholder Relationship Management
Owns operational relationships with confidence, proactively builds trust, manages competing expectations across markets, and keeps leadership informed without day‑to‑day micromanagement.
Technical Understanding
Develops deep knowledge of each market’s technology stack and can identify integration risks before they impact delivery.
Solution Thinking
Translates market insights into patterns and opportunities, contributing actively to the Fleet Portal product roadmap.
Escalation & Risk Management
Decisively handles technical issues and relationship risks, monitors integration health, and leads post‑incident reviews to drive learning.
Equal Opportunities, Diversity & Inclusion
Toyota Connected Europe is an equal opportunity employer that values diversity. All qualified applicants are encouraged to apply.
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