AI & Automation Developer

Overview

This role focuses on building and evolving automation and AI-enabled workflows that reduce manual effort, improve process reliability, and create time for GTM teams to excel. Working within a problem-led Design, Build, Govern model, the AI & Automation Developer translates validated solution designs into production-ready capabilities that are safe, maintainable, and impactful. The role adapts quickly in a fast-moving, evolving environment and requires enthusiasm, the ability to onboarding rapidly, and a proactive attitude towards change.

Location and Working Arrangement

Hybrid work arrangement: 3 days per week in our Newcastle office (global headquarters).

Key Responsibilities

• Build low-code automation solutions from validated designs, focusing on reliability, simplicity, and measurable impact.
• Translate validated designs and prototypes into production-ready builds that meet testing, governance, and release standards.
• Develop and maintain Salesforce-connected automations, including workflow triggers, routing logic, data updates, and integration touchpoints.
• Incorporate AI components where appropriate, applying the right tool to the right problem.
• Partner with Solution Designers to clarify requirements and challenge ambiguity.
• Iterate quickly based on feedback and operational data to improve stability, adoption, and value delivered.
• Maintain reusable build patterns and standards to reduce defects and speed delivery.
• Document builds and handovers clearly to enable smooth support and continuous improvement.
• Troubleshoot and resolve build issues within agreed support processes, escalating appropriately and preventing repeat incidents through root-cause fixes.
• Support enablement and adoption by helping stakeholders understand changes, expected outcomes, and how to use new tools effectively.

Qualifications and Experience

• Proven experience building automation solutions in an operations or GTM context (low-code and/or light-code).
• Strong working knowledge of Salesforce and how GTM processes operate within CRM (objects, flows, triggers, integrations, data quality considerations).
• Ability to translate requirements and prototypes into robust, production-ready builds.
• Comfortable working with AI components where appropriate (e.g., prompt-based workflows, classification/extraction, summarisation, triage) and understanding when automation is the better tool.
• Strong problem-solving ability: diagnose root causes, troubleshoot, and iterate quickly based on feedback and data.
• Solid documentation habits: write build notes and handover documentation that enable governance, monitoring, and future maintenance.
• Stakeholder awareness: able to work with non-technical colleagues to clarify needs and communicate changes clearly.

Desired Capabilities

• Experience collaborating with Solution Designers and cross-functional teams.
• Ability to translate validated designs into reliable, scalable production builds.

Benefits

• Competitive pension: Up to 8% matched pension contribution plus 2% top-up.
• 25 days of paid annual leave + option to buy up to 5 additional days; 8 bank holidays.
• Volunteer days and charitable giving support (e.g., Sage Foundation).
• Comprehensive health, dental, and vision coverage.
• Work-from-home or hybrid options and ongoing training and professional development.
• Access to wellness and financial/health memberships.

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