Repairs Team Supervisor

We are currently working in partnership with a community-focused housing provider in the Midlands, who are looking to appoint a Repairs Team Supervisor on a permanent basis.

This will be a full-time position based in the Midlands and the salary is circa £42,000 + a company vehicle.

The ideal candidate needs to hold a relevant trade qualification to City & Guilds or equivalent level 3 standards or HNC/HND or equivalent in building or another acceptable subject.

Duties will include (but are not limited to):

• Delivering a customer-focused responsive repairs and voids service, ensuring works were completed efficiently, safely, and to agreed quality standards
• Supervising operatives, subcontractors, and works in progress, providing technical guidance, performance management, toolbox talks, and onsite support
• Coordinating labour, materials, and contractor resources to maximise productivity, achieve service targets, and deliver value for money
• Monitoring quality, compliance, health and safety, risk assessments, and workmanship through regular site inspections and performance reviews
• Supporting workforce development through recruitment, training, mentoring apprentices, conducting one-to-ones, and managing employee performance issues
• Liaising with customers, colleagues, suppliers, and contractors, resolving complaints, providing advice, and maintaining effective communication throughout works
• Maintaining accurate records, investigating performance issues, reviewing variations and delays, preparing reports, and driving continuous service improvement

Experience required:

• Leading and motivating operational teams, fostering a collaborative culture and driving high levels of performance, customer service, and achievement of targets
• Managing responsive repairs, maintenance activities, contractors, and resources to ensure services are delivered efficiently, safely, and in line with organisational objectives
• Monitoring health and safety compliance, including CDM requirements, risk assessments, asbestos awareness, and safe systems of work across all activities
• Communicating effectively with customers, colleagues, contractors, and stakeholders, building positive relationships and handling sensitive issues professionally and empathetically
• Controlling budgets, monitoring expenditure, and ensuring value for money through effective financial management and resource planning
• Maintaining accurate records, performance data, compliance documentation, and audit trails while using IT systems to support service delivery and reporting
• Promoting equality, diversity, and inclusion, while proactively resolving issues, managing performance, and driving continuous service improvement across housing and property services

Working hours:

• 37 hours per week
• Monday – Friday

Please note that you require recent experience to apply for this role.

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