Service Desk Engineer (Level 1) – Customer-Focused Support

MSP Limited in Lancashire is seeking a Service Desk Technician (Level 1) to be the first contact for clients, resolving common IT and telecoms issues and logging tickets. This office-based role requires five days in the office and occasional travel to client sites with travel expenses covered.

You will perform initial diagnostics, triage, and escalate complex problems while maintaining clear client communication and contributing to knowledge base articles and process improvements.

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