Strategy and Operations Manager

Responsibilities

• Own your function end-to-end: Embed deeply into your function, map current processes, and redesign them from first principles. Identify automation opportunities, eliminate inefficiencies and ensure the function consistently evidences good customer outcomes that align with the FCA’s Consumer Duty. Be the person who understands this part of the business better than anyone.
• Drive operational improvement through data: Pull and interpret data yourself to surface insights that improve how the function performs. Define the metrics that matter, build the monitoring to track them, and translate findings into clear recommendations for senior leadership.
• Deliver strategic initiatives: Scope and execute high-impact projects across your function and, over time, across the wider Operations division. Work cross-functionally with Product, Engineering, Data Science and Compliance to bring initiatives to completion and validate that they’re working as intended.
• Influence without hierarchy: Present clearly and credibly to senior stakeholders. Approach every conversation with an open mind and let the quality of ideas do the work.
• Lead a team where applicable: In people management roles, hire, develop and motivate a team through a period of change, building a culture that challenges the status quo and holds itself to a high bar.

Requirements

• A track record of owning and delivering complex projects in a fast-moving environment
• Strong hands-on analytical ability, comfortable pulling data yourself, not just commissioning it
• Lateral thinker willing to challenge how things have always been done
• Excellent communication and stakeholder management, including at senior leadership level
• Genuine interest in AI and technology and what they mean for how operations functions should be built
• Experience in fintech, financial services, or highly regulated environments preferred but not essential – we value transferable skills and fresh perspectives

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