Case Manager – Corporate Health

Responsibilities

• Deliver case management through the identification of possible reasons for ill health or injury
• Consider the most appropriate intervention needed to reduce the risk of an employee being absent from work
• Shape outcomes by guiding line managers and HR
• Ensure employees can return to work safely and confidently
• Handle a combination of telephone and video consultations
• Collaborate across multiple departments
• Establish the current reason for ill health/injury and identify any underlying cause or contributory risk factors
• Communicate to the employee the multifactorial issues associated with the current episode of ill health/injury
• Access the most appropriate treatment intervention via the NHS or the private sector
• Help customers in line management/HR/Health and Safety understand the implications of the assessment
• Work seamlessly with the onsite Functional Health Team to take referrals and provide tasks

Requirements

• Previous case management, occupational health, or similar experience
• Experience with Microsoft Office including Word, Excel, Outlook and PowerPoint
• Confident telephone skills using effective listening and empathy with employees and stakeholders
• Adopt an investigatory approach to cases
• Ability to understand the impact of work on an individual and the impact of ill health on an individual’s ability to work
• Understand and demonstrate GDPR, DPA & ICO rules and guidelines relating to customers
• General occupational health and legal principles
• How to effectively manage an integrated health approach to the prevention and management of workplace ill health/injury
• Empathetic, professional, and confident in your communication, both on the phone and virtually
• Analytical and solution-focused, able to interpret data and identify obstacles to recovery
• Qualified physiotherapist, corrective exercise professional, counsellor, CBT practitioner, nutritionist, physiologist, nurse or other appropriately qualified professional
• Proven hands-on experience in case management, occupational health, or supporting employees through periods of ill health or injury

Certifications & Qualifications

• Qualified physiotherapist
• Corrective exercise professional
• Counsellor
• CBT practitioner
• Nutritionist
• Physiologist
• Nurse

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