Job Description
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients’ customer engagement objectives, driving measurable impact and fostering long‑term relationships. The Senior Account Manager supports Client Leads in managing the day‑to‑day relationships with clients, owning mid‑to‑large sized projects, and ensuring the delivery of work is efficient, on budget, and meets our high standards.
Location
UK (Bristol)
Requirements
- Experience of working at a similar level within a digital marketing agency is desirable.
- Strategically focused, with experience delivering large projects for clients.
- Strong understanding of digital or performance marketing, and a desire to learn CRM principles is critical.
- An understanding of data‑driven marketing would be advantageous, ideally with some knowledge of CRM; CRM experience is not essential.
- A positive, proactive approach to work, colleagues, and communication.
Responsibilities
- Present mid‑level project scope and budget proposals, project and status updates, and creative work to clients—demonstrating effective verbal communication skills, securing client understanding, buy‑in, and project approval.
- Prepare mid‑level client project scopes and budgets: identify opportunities to deliver efficiency, estimate resource requirements, and cost to ensure profitability in line with business targets.
- Produce presentations, proposals, budgeted scopes of work, timing plans, reports and written client communications to a client‑ready standard.
- Report accurately on the health of all projects under responsibility to senior CS team members when required.
- Create and issue invoices to clients accurately and on time, recording invoicing in line with the invoicing process.
- Support the development of strategic plans and responses to client briefs, providing valuable inputs, insights and feedback for the Strategy team.
- Support the identification of opportunities to secure incremental projects and scope with clients, escalating opportunities and providing insights to senior colleagues.
- Manage task and resource allocation for specific client projects—coordinate client stakeholder input and Agency team members across disciplines.
- Support business development by participating in pitch teams as required.
Benefits
We celebrate collective drive, reward innovative thinking, and foster relationships both internally and with clients.
Use of Artificial Intelligence (AI)
Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
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