Senior Community Engagement Manager

Responsibilities

• Lead and deliver high-quality, inclusive community engagement across The Crown Estate’s Urban portfolio
• Ensure community insight informs project design, planning and delivery
• Build and maintain trusted, long-term relationships with local communities, stakeholders and partners
• Monitor community sentiment and stakeholder dynamics, providing clear advice on engagement approaches and potential risks
• Identify, manage and mitigate reputational risks related to community and stakeholder issues
• Champion innovative, inclusive approaches to community engagement across the portfolio
• Develop and deliver initiatives that create social, environmental and economic value alongside development objectives
• Collaborate with internal teams to ensure alignment with broader strategies
• Provide structured reporting on engagement activity, key insights, risks and outcomes
• Contribute to continuous improvement by sharing insight and best practice across the wider portfolio

Requirements

• Demonstrable experience leading community engagement within complex development or built environment projects
• Strong understanding of inclusive, two-way engagement approaches that encourage broad participation
• Ability to build and sustain trusted relationships with diverse communities and stakeholders
• Experience managing stakeholder dynamics and reputational risk
• Ability to work with autonomy and apply sound judgement in complex or sensitive situations
• Strong communication and influencing skills across a range of audiences
• Experience collaborating effectively within multidisciplinary teams

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