Team Support Manager – Bristol Longwell Green RP

Overview

To deliver a great experience for customers across Travel Money and other services, prioritising the customer over task and championing new ways of working with an open mindset and positive attitude.

Demonstrates a genuine interest in customers, builds good relationships, and serves customers efficiently to maintain high standards.

Responsibilities

• Deliver best-in-town standards through presentation, availability, and keeping the store clean and tidy.
• Utilise all digital tools and communication channels to perform duties effectively.
• Share customer and colleague feedback to help improve processes and service.
• Share Travel Money knowledge with colleagues to support others in building skill and confidence.
• Own your learning and development and proactively access digital learning solutions.
• Know daily sales targets, priorities, promotions, and selling opportunities.
• Maintain strong product knowledge to sell and recommend products and services to help customers.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand store priorities and the part you play in delivering them.
• Complete all Travel Money tasks with pace, accuracy, and in line with procedures.

Qualifications & Experience

• Confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and bring out the best in others.
• A motivated, multiskilled team player who feels supported, challenged and proud of what they deliver.
• Clear ownership of standards, safety, availability and operational excellence.
• Strong commercial results driven by insight, pace, and great leadership.
• A culture where people feel valued, developed and excited to grow with M&S.
• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Note

This description reflects a role for leaders who don’t stand still, raise the bar, back their people, and take pride in delivering results the right way.

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