Technical Escalation Manager

Overview

• Overseeing the successful delivery of technical managed services to Spherica’s Customers
• Overall management and maintenance of their Infrastructure, Network, and Security estates
• Acting as the primary technical escalation point for customers and Spherica’s technical teams
• Leading technical investigations and resolutions of major incidents and issues to maintain customer satisfaction
• Supporting the Technical Delivery Leads in implementing customer initiatives and improvements
• Take ownership in ensuring compliance with customer contractual deliverables
• Support Operational Management with the onboarding and continued training of Spherica’s technical teams

Requirements

• High levels of gravitas and confidence in dealing with senior stakeholders
• Strong leadership skills
• Comprehensive understanding of IT Infrastructure, Network, and Security environments

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