Technical Escalation Lead — Hybrid/Remote, 4-Day Week

Spherica is seeking a Technical Escalation Manager to oversee the delivery of managed services and the maintenance of infrastructure, networks and security estates. The TEM serves as the primary technical escalation point for customers and internal teams, guiding investigations and resolving major incidents to sustain satisfaction.

Responsibilities include supporting Technical Delivery Leads with customer initiatives, ensuring contractual compliance, and assisting with onboarding and training of

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