Front Office Manager
Rate of Pay / Hours: £32,760 / 45 hours
Type of Contract: Permanent position
Be the face of our hotel, get paid for doing what you love, get lots of perks and benefits, learn something new and make a career for life with Malmaison.
Are high standards second nature to you? Do you love people and making guests smile every day knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails – almost as much as you do!
As Front Office Manager you and your team are the first and last people our guests see; you set the tone for the visit and ensure that everything has gone above and beyond before they leave. You will be managing the Reception and Nights teams, ensuring all internal audits and checks are completed whilst exceeding guests’ expectations from pre‑check‑in through to departure.
We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of shops, experiences, holidays and more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 for referring colleagues.
- A decent uniform that doesn’t make you look like an extra from a 1970s TV sitcom.
- We have a Wellness & National Campaign Days Calendar promoting activities such as Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week and more.
- We work with Wagestream giving instant access to your pay as it’s earned.
- We also offer complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
- We are a proud sponsor of The Brain Charity, helping people with neurological conditions lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Post‑Probation Benefits
- Private Medical Healthcare.
- Bonus Plan based on clear, transparent KPI’s.
- Critical Illness cover.
- Life Assurance.
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy with most coming from wind farms across the UK.
- We recycle a minimum of 70% of our waste, a target championed by our Sustainability Council and pursued year‑round.
- We have moved to a chemical‑free cleaning system in bedrooms and public areas and to an enzyme‑based eco‑friendly system for kitchens.
- Volunteer to work for sustainable charities two days per year on full pay instead of your normal workplace.
Equality and Diversity
- Frasers Hospitality, Malmaison & Hotel Du Vin are an equal‑opportunity employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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