Senior Banking Customer Care Specialist

Barclays Bank UK PLC is seeking a customer service analyst to support complex customer queries through multiple channels, including chat, email, and phone. The role involves collaborating with various teams to resolve issues and improve care processes.

The candidate will identify improvements, provide coaching when needed, and contribute to reports on customer care performance for senior stakeholders. The position requires adherence to Barclays’ core values and a commitment to service excellence.

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