Company: Netrio
Location: Belfast
Job Description:
Netrio is seeking a Remote Services Manager to lead a regional service delivery team within a global MSP framework. You will ensure SLA attainment, customer outcomes, and operational execution across time zones and shifts.
Responsibilities include coaching, hiring, and performance management; optimizing ticket flow; and driving continuous improvement in processes, knowledge bases, and automation initiatives. This role partners with engineering, NOC, and client teams.
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Posted: July 11th, 2026