NUH Team Manager

Key Tasks And Responsibilities

Please note this opportunity is a 12 month Fixed Term Contract***

Management – Day to day supervision and oversight of direct reports.

• Lead and motivate a high-performing team to deliver exceptional service.
• Manage the team’s performance against agreed KPIs.
• Control and monitor workload of the team ensuring agreed Service Levels are achieved and Quality is maintained.
• Implement relevant corrective actions where issues are identified.
• Ensure that processes and practices embedded within the team actively support achieving external and internal service standards.
• Manage and co-ordinate team resource, ensuring adequate cover in place to achieve Team deliverables.
• Monitor the teams’ adherence to documented processes and procedures.
• Production and distribution of relevant business reports & individual staff performance reports as required.

Team Support

• Develop effective methods of management and communication with relevant business areas.
• Proactively manage the team to ensuring high levels of engagement at all times.
• Act as an escalation and referral point for direct reports on all technical matters, problems, issues, and complaints.
• Engagement with Manager and other stakeholders to raise profile of team, including contribution to overall company performance

Development & Training

• Manage the performance and competency of the team through annual appraisals, team meetings and 1:1s.
• Actively encourage and support the team’s continuous personal and professional development through development pathways, and professional qualifications.
• Implement coaching, training, and development plans to enhance individual performance and strengthen the team’s ability to meet the demands of their role.

Other

• Assist the business with other adhoc tasks as required.
• Provide accurate MI regarding team’s performance as required.

Role Requirements & Skills

Skills / Competencies

• Excellent communication and interpersonal skills with confidence to build rapport with the team, customers, and relevant stakeholders
• Effective Leadership & influencing skills and ability to develop high performing teams
• Results orientated to drive optimum performance against all Team deliverables
• Strong technical, analytical, and business acumen skills, forward thinking with a mindset of continuous improvement
• Problem solving, negotiation & decision making, ability to take ownership and responsibility for decisions
• Excellent time management and organisation skills
• Agility to respond to change and resolve conflict
• Regulatory & compliance awareness
• Ability to learn and take on new tasks quickly; using own initiative when under pressure.

Qualifications

• Minimum A-Level qualification preferred.
• Certificate In Insurance (CII) qualification is desirable.

Experience

• Minimum of 2 years’ experience of managing a team in a fast paced, service driven and target orientated environment is required.
• Experience of the working in the Insurance industry desirable.

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