Overview
AI CX Delivery Consultant, Song Service CL9 – Consultant London, Manchester, Edinburgh. We are Accenture Song, the world’s largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As an AI CX Delivery Consultant in Accenture Song Service, you will design and build agentic experiences to production, working at the intersection of CX strategy and engineering to deliver AI systems that work. Our mission is to help our clients deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth. Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most. If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.
As a team The Service practice sits within Accenture Song. Our vision is to deliver iconic client outcomes. A shared purpose for our people; to grow, to build new skills, and do our best work. We focus on: Reinventing customer service across physical, digital/app-based and AI-powered channels; Data-driven transformation across service to reduce cost and drive growth; Designing future-ready service models, enabled by platforms, data and automation; Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations; Supporting clients to define a customer-first mindset, helping them shape their business and operating models; Delivering measurable business outcomes, not just great experiences. We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.
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