Change Manager – Global PSA Programme

Responsibilities

• Develop and deliver the change management strategy for the global Certinia PSA programme
• Assess organisational impacts across teams, functions, regions and stakeholder groups
• Create and maintain integrated plans covering communications, engagement, training, readiness and adoption activities
• Partner with programme leadership to ensure change activities are aligned to delivery milestones and business priorities
• Build strong relationships with key stakeholders, sponsors and business leaders across the organisation
• Develop and deliver communication plans that clearly articulate the vision, benefits and progress of the programme
• Support leaders with messaging, stakeholder engagement and change advocacy activities
• Establish feedback mechanisms to understand user sentiment and address concerns proactively
• Coordinate change champion and super-user networks to support adoption and business readiness
• Define and measure readiness criteria ahead of deployment and go-live activities
• Monitor post-go-live adoption, identifying areas requiring additional support or intervention
• Identify change risks and resistance points and implement appropriate mitigation plans
• Provide regular reporting on change progress, stakeholder engagement, readiness and adoption metrics

Requirements

• Proven experience leading change management activities for large-scale business transformation or enterprise technology programmes
• Strong knowledge of change management methodologies, stakeholder engagement, communications and business readiness practices
• Experience conducting impact assessments and translating findings into practical change interventions
• Excellent stakeholder management skills with the ability to influence and build credibility at all levels of an organisation
• Strong communication skills with experience creating engaging communications, presentations and change materials
• Experience supporting training and adoption activities for business users
• Ability to work effectively in a fast-paced, complex programme environment
• Strong organisational skills with the ability to manage multiple priorities and workstreams simultaneously
• Experience measuring adoption, readiness and change outcomes through data and feedback
• Experience supporting Certinia PSA, Salesforce or similar enterprise SaaS implementations
• Experience working within global transformation programmes across multiple regions and cultures
• Prosci, APMG Change Management or similar change management certification
• Understanding of professional services operations, including resource management, project delivery, time recording and billing processes

Desirable

• Experience supporting Certinia PSA, Salesforce or similar enterprise SaaS implementations
• Experience working within global transformation programmes across multiple regions and cultures
• Prosci, APMG Change Management or similar change management certification
• Understanding of professional services operations, including resource management, project delivery, time recording and billing processes

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