Job Details
Contract Type: Permanent – part-time hours.
Hours: Part Time, 21 hours per week
Closing Date: 23:59 on Monday 20 July 2027
Salary: £25,092.00 to £32,314.00, dependent on location, skills, knowledge and experience
Location: Any of our King’s Trust offices or homeworking
Interviews: 5 and 6 August 2027
Overview
At The King’s Trust, every gift from a supporter helps a young person take a positive step towards a brighter future. As our Supporter Care Executive, you’ll play an important role in making sure every donation is processed accurately, every supporter feels valued, and every interaction reflects the exceptional experience we’re committed to providing.
Working as part of our Supporter Care team, you’ll be at the heart of our fundraising operation. You’ll process donations, maintain supporter records, send acknowledgements and thank you letters, and work closely with colleagues across fundraising, finance and data to ensure income is recorded accurately and efficiently. You’ll also be the first point of contact for many supporter enquiries, providing a friendly, professional service that builds confidence and lasting relationships with those who choose to support our work.
This is a varied role where you’ll balance accuracy with excellent customer service. You’ll help identify opportunities to improve processes, support fundraising campaigns and events, and ensure our supporter care activity is compliant with fundraising regulations and best practice.
Responsibilities
- Process donations and maintain supporter records.
- Send acknowledgements and thank you letters.
- Work with colleagues across fundraising, finance and data to ensure income is recorded accurately and efficiently.
- Be the first point of contact for supporter enquiries, providing a friendly, professional service.
- Balance accuracy with excellent customer service; identify opportunities to improve processes and support fundraising campaigns and events.
- Ensure supporter care activity complies with fundraising regulations and best practice.
What we’re looking for
We’re looking for someone who enjoys working with detail, takes pride in delivering excellent service, and thrives in a busy environment. You’ll be organized, proactive and able to manage competing priorities while maintaining a high level of accuracy.
- Experience of working in a customer service, supporter care or similar administrative role.
- Confident using Charity CRM—ideally Microsoft Dynamics.
- Excellent attention to detail, particularly when processing financial information or large volumes of data.
- Strong communication skills and the ability to build positive relationships with supporters and colleagues alike.
- Ability to manage multiple priorities while delivering a consistently high standard of work.
Perks for working at The Trust
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year.
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role).
- You can volunteer for and/or attend events – The King’s Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role.
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN, KT GEN, KT DAWN, and PULSE.
- Fantastic Family leave! 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave; 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary).
Here at The King’s Trust, we are committed to Equality, Diversity and Inclusion and strive to be representative of the communities we serve. We welcome applications from people of diverse backgrounds and experiences.
Safeguarding
The King’s Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We undertake disclosure checks as part of the recruitment process.
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